Refund and cancellation policy

This page matches the wallet terms and the subscription terms.

At a glance

Approved website refunds are paid within 7 days of approval, to the payment method you used. An EU or UK withdrawal is not a request we decide on: it is refunded within 14 days of the day we receive it.

1. Wallet minutes bought on our website (Razorpay or Paddle)

1. You can ask for a refund within 14 days of a purchase.
2. We refund the minutes from that purchase that are still in your wallet: the purchase's minutes, up to your current balance. You get the same share of the price back. Example: you had 45 minutes, bought 30 minutes for ₹19, then spent 10. Your wallet holds 65 minutes, which still covers the 30 you bought, so the whole ₹19 is refundable. If you had spent all but 15 minutes, 15 of the 30 would be refundable: ₹9.50.
3. Minutes already spent are not refundable, except where the law requires otherwise.
4. The refunded minutes leave your wallet when the refund is made.
5. Bonus minutes: your first wallet purchase may include bonus minutes (a first top-up bonus); if it does, the buy button shows them before you pay (for example "30 min + 10 min first top-up · ₹19"). A refund counts that purchase's paid minutes still in your wallet first and refunds only those; then the bonus minutes from that purchase still in your wallet are removed with it. Bonus minutes are not refundable on their own and are never paid out as money. Example: your wallet was empty; you bought 30 minutes + 10 bonus minutes for ₹19. If you spent 15, 25 are left: all 25 count as paid minutes, so 25 of the 30 are refundable (₹15.83) and no bonus minutes are left to remove. If you spent 5, 35 are left: all 30 paid minutes are refundable (₹19) and the 5 bonus minutes left are removed.

2. Pro bought on our website (Razorpay or Paddle)

1. First payment: a full refund if you ask within 14 days of it, no questions asked. Pro then ends (your protection does not — see section 6).
2. Later payments (renewals): cancelling stops future renewals and you keep Pro until the end of the period you paid for. We refund a renewal, in full or in part, where the law requires it [and in these cases: …].
3. Cancelling is always possible in at most two clicks and is never tied to removing TrapFree (see "How to cancel", ascendify.pro/trapfree/legal/cancel).

3. Purchases through Google Play or the App Store

1. Google and Apple take these payments, so their refund processes apply. We cannot refund them ourselves. Ask here:
   • Google Play: play.google.com → Order history, or Google's refund request page;
   • App Store: reportaproblem.apple.com.
2. If Google or Apple refunds a wallet pack, the refunded pack's minutes that are still in your wallet are removed. If they refund Pro, Pro ends.
3. We are happy to help you with the request: write to [email protected].

4. EU and UK customers: your right to withdraw

Who sells to you. On our website, Paddle.com sells wallet minutes and Pro to you as merchant of record and takes the payment; Ascendify provides TrapFree. You can contact either of us about a withdrawal. Prices include any tax Paddle must charge where you live.

1. Wallet minutes: before paying, you tick "I want my minutes now. I understand I lose my right to withdraw for minutes I have already used." If you withdraw within 14 days, we refund the minutes you have not used, as in section 1. Your receipt repeats the sentence you ticked.
2. Pro: before paying, you tick "I want Pro to start now. I understand I can still withdraw within 14 days and get my first payment back in full." If you withdraw within 14 days, you get all of your first payment back. Your receipt repeats the sentence you ticked. When Paddle sold you Pro, Paddle emails the invoice and we email you a confirmation of the subscription that repeats it.

3. How to withdraw:

   • on your account page (ascendify.pro/trapfree/account), press Withdraw from contract here next to Pro or next to the wallet purchase. The next page shows the contract (what you bought, its date and amount) and the email address your confirmation goes to; press Confirm withdrawal;
   • or send us any clear statement, by email to [email protected] or by post to Block No. 13, Phase 2, Maa Narmade Nagar, Bilhari, Jabalpur, Madhya Pradesh 482020, India, for example with the model form below.

   [DECISION: CA-07 — lawyer: with Paddle as merchant of record, who must offer the button, and must it work without signing in?]

4. Confirmation: we email you at once, with the date and time we received your withdrawal, the contract and your statement.
5. Refund: within 14 days of the day we receive your withdrawal, to the payment method you used, at no cost to you.

6. Model withdrawal form (you do not have to use it):

   To Ascendify (proprietor: Aman Krishna Gupta), Block No. 13, Phase 2, Maa Narmade Nagar, Bilhari, Jabalpur, Madhya Pradesh 482020, India, [email protected]:

   I hereby give notice that I withdraw from my contract for the provision of the following service: … (TrapFree Pro or wallet minutes, and the receipt number), ordered on … .

   Name: … · Phone or email of the TrapFree account: … · Date: …

7. If something does not work as described: your legal rights for digital content and digital services (the legal guarantee of conformity) apply in addition to this policy. Nothing here limits them.

5. Chargebacks and disputes

If you dispute a website payment with your bank and the dispute succeeds, it counts as a refund: the purchase's minutes still in your wallet are removed, or Pro ends. If the decision is later reversed, we give them back. Please talk to us first; we answer within 48 hours.

6. What a refund never does

• It never switches protection off. Pro ending only stops adding more devices, more block-list sites, turning on strict mode on another computer, history older than 7 days and the weekly report.
• It never shortens or skips a waiting period.
• It never touches the free doors.

7. Things that are not refundable

• Free Pro days from the trial, referrals or promotions, and free minutes we add as a gesture (they cost nothing).
• Test money in the 3-day test program: it has no value and is never paid out.
• Time already opened with wallet minutes: once you spend minutes, the clock runs whether you watch or not, and unused time from a spend is not returned. We tell you this before you buy and before you spend.

8. Your account

• Deleting your account deletes your wallet balance. If you want a refund of unused website minutes, ask for it before you delete your account (on your account page or by writing to us). Deleting your account cancels a Pro subscription bought on our website, so no further payment is taken; App Store and Google Play subscriptions must be cancelled with Apple or Google first (see "How to cancel").
• If we close an account for fraud or abuse, we refund unused minutes from purchases that were not fraudulent.
• If we close your account (not because of fraud), we also refund the unused part of a paid Pro period bought on our website, pro rata by days. For Apple and Google subscriptions we cancel renewal where we can and help you ask the store for a refund.
• If we pause the wallet, your minutes stay in your account until it is back. If we stop offering the wallet or TrapFree, we refund the unused minutes from website purchases at the price paid; for minutes bought through Apple or Google we help you ask them for a refund.

9. How to ask

• A refund: on your account page (ascendify.pro/trapfree/account → Wallet or Pro), or write to [email protected]. Tell us the phone or email on your account and, if you can, the receipt number. A request made on your account page gets a request number at once; for a request sent by email, our reply is your confirmation. We decide within [5 working days] and pay an approved refund within 7 days of approval. EU and UK withdrawals follow section 4 instead.
• A complaint: with the complaint form on our website (ascendify.pro/trapfree/legal/complaint, or from your account page), by email to our grievance officer (details on the contact page, ascendify.pro/trapfree/legal/contact), or in the app (Settings → Support → Make a complaint). The form gives you a ticket number and a copy of your complaint as we recorded it at once; by email you get them within 48 hours. We resolve every complaint within one month.
• Tax documents: Ascendify is registered for GST in India (23BIHPG9767J1ZT). Prices on our website in India include GST. Every website purchase in India gets a GST tax invoice, and every refund of it a numbered credit note.

10. Cancelling

1. Pro bought on our website: cancel at any time on your account page, in at most two clicks and one confirmation (ascendify.pro/trapfree/legal/cancel). No further payment is taken; you keep Pro until the end of the period you paid for, and your first payment can still be refunded in full within 14 days of it (section 2).
2. Pro bought in the App Store or Google Play: cancel it in that store's subscription settings; only Apple or Google can cancel it.
3. A free trial or Pro days from an invitation: nothing to cancel; Pro ends by itself.
4. Wallet minutes: they reach your wallet as soon as your payment is confirmed (the shipping and delivery policy, ascendify.pro/trapfree/legal/shipping), so there is no order left to cancel. Unused minutes from a website purchase can be refunded within 14 days instead (section 1). If money left your account and no minutes arrived, we refund that payment in full.
5. Cancelling never switches protection off, and removing TrapFree never cancels a subscription.

Seller: Ascendify (proprietor: Aman Krishna Gupta) · Block No. 13, Phase 2, Maa Narmade Nagar, Bilhari, Jabalpur, Madhya Pradesh 482020, India · GSTIN 23BIHPG9767J1ZT · [email protected]. Purchases outside India on our website are sold by Paddle.com as merchant of record; you can also reach Paddle at paddle.net about those payments.