Contact and complaints

Make a complaint.

About TrapFree, a purchase, our service, or how we handle your personal data. You get a ticket number and a copy of your complaint at once; our grievance officer acknowledges it within 48 hours and resolves it within one month.

What is your complaint about?

TrapFree, a purchase or our service How we handle your personal data

What happened

What happened, when, on which device, and what you would like us to do. Never a sign-in code or a card number.

Receipt or ticket number (optional)

Your name (optional)

Your email address

We send the acknowledgement and our answer here, and use it for nothing else.

Send the complaint

Signed in to your account? Make the complaint from your account page, so we can see your account without you describing it. Other ways to reach us: Contact and complaints. This page sets no cookie.