TrapFree is software and an online service. Nothing is shipped: there is no parcel, no courier, no delivery address and no shipping charge. Everything you get from us reaches you over the internet, on the devices you sign in on. This page says what is delivered, how and when.
1. What is delivered, and when
| What | How it reaches you | When |
|---|---|---|
| The TrapFree apps (Mac, Windows) | A download from our website, ascendify.pro/trapfree/download | At once, when you download them |
| The TrapFree apps (Android, iPhone and iPad) | Google Play or the App Store | As the store delivers them |
| Wallet minutes bought on our website | Added to your TrapFree account's wallet, on all your signed-in devices | As soon as your payment is confirmed, usually within seconds; some UPI payments take longer |
| TrapFree Pro bought on our website | Switched on for your TrapFree account, on all your signed-in devices | As soon as the payment is confirmed, usually within a minute |
| Wallet minutes or Pro bought in Google Play or the App Store | Added to your account once the store confirms the purchase | As soon as the store confirms it |
| Your receipt | By email to your account's email address, and on your account page | When the payment is confirmed |
The pay page and the app show when your minutes or Pro have arrived. An account without an email address gets no email: its purchase history in the app and on the account page is its receipt.
2. Where we deliver
TrapFree works wherever its apps run and our website can be reached, for people aged 18 and over. On our website, buyers in India pay in Indian rupees (Razorpay); buyers outside India pay in US dollars through Paddle.com, which sells to them as merchant of record. Google Play and the App Store sell in the countries where they offer TrapFree.
3. If something does not arrive
- The pay page still says the payment is being confirmed: wait a few minutes and open TrapFree again. If you closed the payment window without paying, nothing was charged.
- Money left your account but no minutes or Pro arrived: write to [email protected] with the reference the pay page or the app shows (or the date, amount and your account's phone number or email). We check with the payment provider and either add what you paid for or refund the payment in full.
- A download does not work: check it against the SHA-256 the download page shows, or write to us.
Customer care: [email protected] · +91 77778 05446 · Monday to Saturday, 10:00 to 18:00 IST. Complaints have their own timelines (an acknowledgement within 48 hours, a decision within one month): ascendify.pro/trapfree/legal/contact.
4. Cancelling and refunds
Because wallet minutes and Pro are delivered at once, there is no order waiting to be cancelled before delivery. What you can do instead is in the refund and cancellation policy (ascendify.pro/trapfree/legal/refunds): unused wallet minutes from a website purchase can be refunded within 14 days, the first Pro payment on our website is refunded in full within 14 days, and Pro can be cancelled at any time in at most two clicks (ascendify.pro/trapfree/legal/cancel).
Seller: Ascendify (proprietor: Aman Krishna Gupta) · Block No. 13, Phase 2, Maa Narmade Nagar, Bilhari, Jabalpur, Madhya Pradesh 482020, India · GSTIN 23BIHPG9767J1ZT · [email protected].