In short: you can cancel at any time, in at most two clicks and one confirmation. Cancelling never needs removing TrapFree, and it is never tied to any waiting period. You can cancel during a removal wait or during Focus Lock.
1. Where to cancel
First find where you bought Pro. The app shows it next to your plan (Settings → Plan on a computer, Settings → Account on a phone), and so does your account page.
| Where you subscribed | How to cancel |
|---|---|
| Our website (Razorpay or Paddle) | On your account page: ascendify.pro/trapfree/account → Pro → Cancel subscription. In TrapFree on a Mac or Windows PC: Settings → Plan → Cancel subscription. In TrapFree on Android: Settings → Account → Cancel subscription. At most two clicks and one confirmation, with Keep Pro and Yes, cancel the same size. |
| App Store (iPhone, iPad) | In TrapFree on iPhone or iPad: Settings → Account → Cancel subscription opens Apple's subscription page; or Settings → [your name] → Subscriptions. Cancel at least 24 hours before the end of the period to avoid the next charge (Apple's rule). |
| Google Play (Android) | In TrapFree on Android: Settings → Account → Cancel subscription opens Google Play → Payments & subscriptions → Subscriptions. |
| Free trial, invitation or promotion | Nothing to cancel: Pro ends by itself on the date shown, and nothing is charged. |
On iPhone and iPad, Settings → Account shows the way to cancel that fits where you bought Pro: for the App Store, Cancel subscription opens Apple's subscription page; for a website subscription it tells you to cancel in TrapFree on your computer or on your account page; for a subscription bought in another app store it tells you to cancel there [BUILD GATE: CA-15 — the app's line for that store names Google Play; it must say "another app store" unless the lawyer allows the name].
You do not need a TrapFree app to cancel on the website account page; you sign in there with a one-time code.
2. What happens when you cancel
- Website: no further charges. You keep Pro until the end of the period you already paid for. We email you a confirmation (every website subscription has an email address: the website asks you to add one before you subscribe if your account has none).
- App Store and Google Play: Apple or Google stops the next renewal. You keep Pro until the end of the period you paid for. Only Apple or Google can cancel these; we cannot do it for you.
- India (UPI AutoPay or card): you can also skip a charge or cancel the mandate in your UPI app or bank at any time. Pro then ends at the end of the period you paid for.
- Nothing that protects you switches off. Every device keeps its rules, block-list sites, strict mode and shared daily budget. Only adding more stops (more devices, a fourth block-list site, strict mode on a new computer, history older than 7 days, the weekly report).
- Before you confirm, we may tell you about an alternative (for example switching to yearly), but only after telling you that you can cancel right now, and never with extra steps.
3. Buttons for customers in Germany, the EU and the UK
- Germany: our website shows a clearly labelled "Cancel contracts here" button at the foot of every page. It leads to cancellation after a one-time code to your phone or email. [DECISION: TR-08 — lawyer: must it reach cancellation without signing in?]
EU and UK: during the 14-day withdrawal period, your account page shows a "Withdraw from contract here" button next to Pro, and next to each wallet purchase on our website.
- It opens a page that shows the contract (Pro or the wallet purchase, its date and amount) and the email address your confirmation goes to. Press Confirm withdrawal there.
- We email you at once, with the date and time we received your withdrawal, the contract and your statement.
- We refund within 14 days of receiving your withdrawal, to the payment method you used: your first Pro payment in full; for wallet minutes, the price of the minutes you have not used.
[DECISION: CA-07 — lawyer: with Paddle as merchant of record, who must offer this button, and must it work without signing in?]
4. Deleting your account
Deleting your TrapFree account cancels a Pro subscription bought on our website for you: no further payment is taken. (If we cannot reach the payment provider, nothing is deleted and you can try again.) App Store and Google Play subscriptions are not cancelled by deleting your account: only Apple or Google can cancel them, so cancel them first. The delete screen shows every active subscription (account deletion page).
5. Removing TrapFree does not cancel either
Removing TrapFree from a device, or switching off its access on a phone, does not cancel Pro. Cancelling and removing are separate actions, on purpose.
6. Help
Write to [email protected], or make a complaint:
- with the complaint form on our website, ascendify.pro/trapfree/legal/complaint (no sign-in needed: give an email address for our answer), or from your account page, which adds your account to it;
- by email to our grievance officer (details on the contact page, ascendify.pro/trapfree/legal/contact);
- or in the app (Settings → Support → Make a complaint).
The form gives you a ticket number and a copy of your complaint at once; by email you get them within 48 hours. We resolve every complaint within one month. Refunds: see the refund policy (ascendify.pro/trapfree/legal/refunds).