It works without signing in to the App Store or Google Play, and without a TrapFree app.
Before you start, three things to know:
- Deleting your account does not remove TrapFree from your devices. Each app keeps its last rules on that device, without syncing. To remove protection, see "Removing TrapFree" below.
- Your wallet balance is deleted. If you want a refund of unused minutes bought on our website, ask for it first (refund policy: within 14 days of the purchase).
A Pro subscription bought on our website is cancelled for you when you delete your account, and no further payment is taken. (If we cannot reach the payment provider, nothing is deleted and you can try again.) App Store and Google Play subscriptions stay active: only Apple or Google can cancel them, so cancel them yourself first. The delete screen shows every active subscription, and the confirmation email repeats the links:
- iPhone or iPad: Settings → [your name] → Subscriptions → TrapFree → Cancel, or apps.apple.com/account/subscriptions
- Android: Google Play → Payments & subscriptions → Subscriptions → TrapFree → Cancel
Every way to cancel is also on the "How to cancel" page (ascendify.pro/trapfree/legal/cancel).
How to delete your account
On this web page (no app needed)
- Enter the mobile number or email address of your TrapFree account.
- Type the 6-digit code we send to it. If your account has both a phone number and an email address, we send a code to each, and you type both.
- Read what will be deleted, then press Delete my account.
In the apps (all use the same steps: Settings → Account → Delete account → type your account's phone or email → enter the code, or both codes if your account has a phone number and an email address → confirm)
| App | Where |
|---|---|
| Mac | TrapFree → Settings → Account → Delete account |
| Windows | TrapFree → Settings → Account → Delete account |
| Android | TrapFree → Settings → Account → Delete account |
| iPhone and iPad | TrapFree → Settings → Account → Delete account |
After a change of phone number or email address: if your account has both, and you replaced one of them in the app or on the website in the last 7 days, deleting waits until those 7 days are over (the screen names the day). This stops someone who got hold of one of them, for example a recycled phone number, from swapping in their own contact and deleting your account and its wallet. If you need it deleted sooner, write to [email protected]: we check that the account is yours first.
If you have lost access to your phone number or your email, or both, contact [email protected]. We will check that the account is yours (for example with the payment ID or receipt of one of its purchases, or an App Store or Google Play receipt) before deleting it.
What happens
At once:
- your account is closed and can no longer be used;
- your phone number and email address are removed from it;
- your setup answers (how strict, your category levels) and, if you gave them, your gender, your age group, where you live (country and state) and your name are removed;
- every device is signed out;
- any open payment link stops working.
Within 7 days, we delete the rest of your account data:
- your devices and their settings, sign-in sessions and push-notification tokens;
- your rules: daily limits, block list, filters and Focus Lock;
- your usage minutes, door uses, day scores, review flags, history and weekly-report settings, except the records listed under "What the law makes us keep";
- your wallet balance;
- your referral code and referral records. A record of an invitation between you and a friend who still has an account is kept without your details (only the two accounts' internal ids, the code, its status and dates), so that your friend's reward and yearly reward limit stay right, and is deleted at most 1 year after the reward was given or refused;
- the support messages and app feedback sent from your account's email address, and any linked to your account. Until then we keep only a one-way code of that email address (not the address) to find them.
Technical diagnostics from your devices are deleted on their normal schedule, within 30 days.
Other support messages and app feedback (sent without an email address, or from an address that is not on your account) cannot be found from your account. They are deleted 2 years after we receive them. If you want one deleted sooner, write to [email protected] and tell us when you sent it and from which email address.
What the law makes us keep
Some records must be kept by law even after you delete your account. We keep them separately, only for the stated purpose, with as little personal data as possible, and delete them when the period ends:
| Record | Why | How long |
|---|---|---|
| Invoices, purchase and subscription payment records (amount, tax, date, payment reference, store transaction id) | Tax law | As tax law requires (about 6–8 years in India) |
| Records of what you agreed to (terms, privacy notice, purchase disclosures, and pressing Install on a Mac or Windows PC), without the device | Proof of consent | 3 years after the account is deleted |
| Security logs (sign-ins and account events, with the country of your IP address, never the full address) | Security and the law (CERT-In) | 1 year |
| Complaints you made, without the link to your account (the ticket, dates and our decision; what you wrote, how to reach you and our answer only until at most 90 days after the complaint is closed) | Answering the complaint; proof that it was answered in time | [3 years after the complaint is closed] |
| Wallet spend and door-use records (minutes, target, time; no phone or email) | Indian data protection rules (processing records) | [1 year from each record], then deleted |
| [Other records of processing we must keep by law, if the lawyer confirms they are covered] | Indian data protection rules | [1 year] |
We do not use these records for anything else.
One record kept to stop misuse (only when first top-up bonuses are switched on; they are off today): if your account was given bonus minutes on a first top-up, we keep a coded, one-way version (a keyed hash) of its phone number, email mailbox and device keys, with only its kind and date: never the phone number, email address or device key itself, and no link to your account. It is deleted 1 year after the bonus was given. It means that deleting the account and signing up again with the same phone number, email or device gives no second bonus within that year. Your data download lists these marks while your account exists (privacy notice, section 4.5).
The same kind of record for the free Pro trial: if your account started the 7-day free Pro trial, we keep a coded, one-way version (a keyed hash) of its phone number, email mailbox and device keys, with only its kind and date: never the phone number, email address or device key itself, and no link to your account. It is deleted 1 year after the trial started. It means that deleting the account and signing up again with the same phone number, email or device gives no second free trial within that year. Your data download lists these marks while your account exists (privacy notice, section 4.6).
Removing TrapFree from a device
Deleting your account and removing protection are separate, on purpose.
- Mac and Windows: in the TrapFree app choose Remove TrapFree. A random 14–23 hour wait follows, then a 90-minute window to confirm. Removal deletes everything TrapFree added and restores your original network settings.
- Android: switch off TrapFree in Settings → Accessibility, or uninstall the app, at any time.
- iPhone and iPad: remove TrapFree's Screen Time access in Settings → Screen Time, or delete the app, at any time.
Test accounts
If you took part in the 3-day test program, your test account is separate from your real account. Deleting one does not delete the other. Test accounts are deleted [N days] after your last test licence ends.
Questions
[email protected] · Grievance officer: Aman Krishna Gupta, [email protected]. Make a complaint with the complaint form (ascendify.pro/trapfree/legal/complaint), which gives you a ticket number and a copy of your complaint at once, or by email to our grievance officer (details on the contact page, ascendify.pro/trapfree/legal/contact), who sends them within 48 hours. We resolve every complaint within one month.