Refund & Cancellation Policy
Refund & Cancellation Policy.
Refunds within 14 days, cancelling in two clicks, and how to ask.
On this page
01At a glance
| You bought | Where | Refund |
|---|---|---|
| Pro (monthly or yearly) | Our website | Full refund of your first payment within 14 days, no questions asked. After that: cancel any time to stop renewals; refunds where the law requires them. |
| Wallet minutes | Our website | Within 14 days of the purchase: the minutes from that purchase still in your wallet, refunded at the same share of the price. |
| Pro or wallet minutes | App Store or Google Play | Through Apple's or Google's refund process. |
Approved refunds are paid within 7 days of approval, to the payment method you used. Your bank or card may take a few more working days to show it.
02Pro bought on our website
- First payment: a full refund if you ask within 14 days of it, no questions asked. Pro then ends; your protection does not.
- Renewals: cancelling stops future renewals, and you keep Pro until the end of the period you paid for. We refund a renewal, in full or in part, where the law requires it.
03Wallet minutes bought on our website
- You can ask for a refund within 14 days of a purchase.
- We refund the minutes from that purchase that are still in your wallet, at the same share of the price. Example: you bought 30 minutes and spent 15 of them; 15 of the 30 are refundable, so half the price comes back.
- Minutes already spent are not refundable, except where the law requires it. Once you spend minutes, their time runs whether you watch or not.
- The refunded minutes leave your wallet when the refund is made.
04How to cancel a subscription
- Bought on our website: on your TrapFree account page (“Cancel contracts here” at the bottom of every TrapFree page), in at most two clicks and one confirmation. Cancelling is never tied to removing TrapFree.
- Bought in the App Store or Google Play: in your Apple or Google subscriptions settings; only Apple or Google can cancel them.
- A free trial or an invitation needs no cancelling: Pro ends by itself.
Step by step: How to cancel Pro.
05App Store and Google Play purchases
Apple and Google take these payments, so their refund processes apply and we cannot refund them ourselves: ask Google at play.google.com (Order history) or Apple at reportaproblem.apple.com. We are happy to help: write to [email protected].
06How to ask for a refund
- On your TrapFree account page (Wallet or Pro): you get a request number at once; or
- by email to [email protected], or by phone or WhatsApp on +91 77778 05446 (Monday to Saturday, 10:00 to 18:00 IST). Tell us the phone number or email of your account and, if you can, the receipt number.
We reply within 48 hours and pay an approved refund within 7 days of approval.
07What is not refundable
- Free Pro days from a trial, an invitation or a promotion, and free minutes we add as a gesture: they cost nothing.
- Time already opened with wallet minutes.
- Test money in the TrapFree Test program: it has no value.
08Customers in the EU and UK
On our website Paddle.com sells to you as merchant of record. You have a 14-day right to withdraw; we meet or beat it, and refund a withdrawal within 14 days of receiving it. The details, including the model withdrawal form, are in TrapFree's refund policy.
09Chargebacks
If you dispute a website payment with your bank and the dispute succeeds, it counts as a refund: the purchase's minutes still in your wallet are removed, or Pro ends. Please talk to us first; we answer within 48 hours.
10What a refund never does
A refund never switches your protection off, never shortens a waiting period and never touches your free doors. If Pro ends, every device keeps its rules; only adding more stops.
The full policy, with every case, is TrapFree's refund policy.