Grievance Redressal.

01Our grievance officer

Under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, our grievance officer handles every complaint about our products, a purchase, a refund or your personal data.

Name

Aman Krishna Gupta

Designation

Proprietor and Grievance Officer

Email

[email protected]

Phone and WhatsApp

+91 77778 05446

Hours

Monday to Saturday, 10:00 to 18:00 IST

Address

Block No. 13, Phase 2
Maa Narmade Nagar, Bilhari
Jabalpur, Madhya Pradesh 482020
India

02How to make a complaint

• By email to [email protected], with “Complaint” in the subject line;
• with TrapFree's complaint form, ascendify.pro/trapfree/legal/complaint: it works without signing in and shows your ticket number and a copy of your complaint at once;
• by phone or WhatsApp on +91 77778 05446 (Monday to Saturday, 10:00 to 18:00 IST); or
• by post to the address above.

Please tell us what happened, the phone number or email of your account and, for a payment, the receipt number. Never send us a sign-in code.

03Our promise

1. Within 48 hours we acknowledge your complaint, with a ticket number, the date and time we received it, and a copy of your complaint as we recorded it.
2. Within one month of receiving it we resolve it, and tell you what we decided and why.
3. Complaints about personal data are handled the same way.

04If you are still not satisfied

• National Consumer Helpline (Government of India): call 1915 or 1800-11-4000, or go to consumerhelpline.gov.in.
• A consumer commission: you can file a consumer complaint online on the Government of India's e-Jagriti portal, e-jagriti.gov.in.
• Data Protection Board of India, for complaints about personal data, after you have used our grievance process.

Going to us first does not take away any of these rights; you can use them at any time.